Free migration service - what's included

Krystal offer a free migration service, some of these migrations can be completed automatically with the tools in KARMA in your Krystal Client Area. Others have to be requested and completed manually - usually those where you are coming from a non-cPanel host.

There are some exceptions and these are detailed below.

Shared Cloud & Business Hosting packages

What we do:

We offer free website migrations from other providers.

  • any requested website should be running correctly on your current provider - any errors being logged or functional issues with the site should be resolved by you before the migration. We will check your site is running correctly once it's migrated and advise you on the best way to optimise your site for Krystal's LiteSpeed hosting - but we won't fix existing issues.
  • we will move multiple sites from one account to one new account
  • we won't combine sites from different existing accounts - they would each need to go into new packages with us. You are welcome to move existing sites yourself into add-on domains in a new Krystal package (up to your package limit).
  • if you're migrating from a cPanel host then any databases and mailboxes will be included in your cpmove file - all the passwords will be the same once moved.

What you do:

  • if you aren't moving from a cPanel host you can make use of our mailbox sync tool to migrate any mailboxes from your current host to Krystal if required.

Reseller Hosting

Reseller migration to Krystal from cPanel hosts

What we do:

  • we will move your primary cPanel account to your new Krystal reseller account.
  • we will restore as many cPanel accounts as you require as long as you provide the cpMove files uploaded to your Krystal reseller hosting

What you do:

  • make use of our mailbox sync tool to migrate any mailboxes from your current host to Krystal if required.
Reseller migration to Krystal from non-cPanel hosts
  • we will move your primary hosting account free of charge, further accounts can be moved at £10 per site.


How did we do?


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