Email migration using KARMA (Krystal Automatic Retrieval & Migration Assistant)

KARMA (Krystal Automatic Retrieval & Migration Assistant) is the Krystal Migration Hub - it's where we will be adding tools to help you migrate smoothly from other hosts.

This article describes how to use the IMAP sync tool - our email migrator.

To complete this migration successfully you should ensure you've been connecting to the mailbox you are migrating from using IMAP. If you have been using POP3 then using this tool may yield unexpected results. Please contact Krystal Support via chat or ticket if you are unsure.

If you are transferring from another host and your domain's nameservers do not point to Krystal yet you'll need to log a support ticket to get the domain added to your account, so that you can create the new destination email accounts before migrating. Using this method you would need to connect to your Krystal servers hostname as the destination.

Your other option is to transfer your domain to Krystal, setup your new destination mailboxes and use your previous host's servername to connect to the source mailbox.

  1. You will need to be logged in to you Krystal Client Area to use KARMA.
  2. From the top menu bar click 'Migration Hub'
  3. Then click the 'Email' tab and click the green 'Start a new mail migration' button
  4. The source (syncing from) and destination (syncing to) mailboxes both need to exist in order to complete the migration - this tool does not create mailboxes.

    You will need to enter the email address, email password and email server details for both source and destination servers.

    You can sync mail between different email accounts on our servers and also sync email in from addresses elsewhere. The tool can only be used to sync in to Krystal.

For large mailboxes the sync tool can take some time, and sometimes it'll get stuck or disconnected. If you've been waiting more than 6 hours for a sync to complete it can sometimes help to cancel it and start a new migration - the sync tool will detect where it got to and continue where it left off.


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