Setting up Microsoft Outlook on Apple iPhone & Android

This guide walks you through setting up an email account in the Microsoft Outlook app - the process is virtually identical for iPhone, iPad and Android. The screenshots in this guide are from an iPad.

You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.

There are now two options for setting up your email client. Option 1 is preferred, but does have some prerequisites.

Option 1 - Use mail.your.domain for inbound and outbound mail server (IMAP Hostname and SMTP Hostname) e.g. if your domain is example.co.uk you would use mail.example.co.uk

Prerequisites

Your domain’s A record (for mail.your.domain) must be pointing to your Krystal hosting server. If your domain is registered with Krystal then this is likely the case.

You must have SSL enabled for the domain. Once your domain is correctly pointing to Krystal a free Let's Encrypt™ certificate will be issued automatically.

If you meet these requirements then you can use the format mail.your.domain for the inbound (IMAP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is example.co.uk then you would use mail.example.co.uk as the inbound and outbound mail server names.

This option has the benefit of meaning that should you change hosting servers at any point you won’t need to re-configure any email clients. Once the DNS has updated for your new server A record the clients will continue to be able to send and receive email.

Option 2 - use the server hostname for inbound and outbound mail server

This option has no prerequisites. However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.

If you are a reseller this would also impact all your client accounts.

If this is your first time using the Outlook app, and haven't previously added any email accounts then please start from Step 3.

If you are already using Outlook with other accounts follow these steps to add a new account.

  1. Click on an existing account initials, to open the sidebar, and then click on the Gear icon to open Settings
  2. In settings click on Add Account and then Add Email Account
  3. Type the email address you'd like to add and then click the Add Account button
  4. Outlook should autodetect the email server as IMAP. Enter your email account password and a Display Name and Description, then click Sign in.
    Sometimes Outlook will either fail to, or wrongly detect your mail account type. If it shows anything other than IMAP, click to configure manually and select IMAP, then enter your password and the setup should continue.

Your email account will now be added and any messages on the server will start to sync to the client.


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