What backups do I get with my account?

All Krystal hosting plans include some level of backup, the table below shows the frequency and number of restore points for each plan.

We use Jetbackup for our internal system backups and we share these backups with you to enable restoration of files, databases, CRON jobs, DNS Zones, Email, SSL Certificates and your full account. We have a separate article which provides full detail on restoring from Jetbackup.

We also offer cPanel backups which you can use to backup your files, databases and full account. We have a separate article that details how to take adhoc cPanel backups, and restore from them.

Whilst we take regular backups, we can't ever guarantee that we will catch changes you make between our backup runs. It's important you ensure you have regular backups of your site and any other important hosted information. We suggest you take regular backups before, during and after making any changes. Any backups you take should be stored away from your hosting plan (off-site).

We regularly search for and remove any backup files left inside your hosting plan, so please ensure you move them to other storage after you've taken them and once you've finished working with them. The only files/data that should consistently remain in your plan are those of your live and any development or staging versions of your website.

Plan

Backup Frequency

Restore Points (number of backups we keep)

Cloud Hosting - Amethyst

Weekly & Monthly

Five (4 x weekly, 1 x monthly)

Cloud Hosting - Topaz

Weekly & Monthly

Five (4 x weekly, 1 x monthly)

Cloud Hosting - Ruby

Daily

30 (30 x daily)

Premium Hosting - Sapphire

4 hourly (6x per day)

180 (30 days)

Business Hosting - Diamond

4 hourly (6x per day)

180 (30 days)

Business Hosting - Tanzanite

4 hourly (6x per day)

180 (30 days)


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